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Return Policy
You have the right to cancel your order at any time, up to 7 working days from the day you receive it. You must notify us of your intention to cancel in writing by store Messages & quoting your order details.

Any delivery costs are only refundable on items returned which are faulty. If you have changed your mind, delivery costs are unfortunately non-refundable.

You must take good care of the items while they’re in your possession; they must be returned to us in a resellable condition. You, as the customer, would be responsible for return shipping costs. We would advise using a tracked/insured shipping service.
We are unable to offer refunds on any vaping devices which have been opened or used due to hygiene reasons.

For Vaping Mods, Kits, Vaping Accessories:

We pride ourselves on the quality of our products and our dedication to customer satisfaction. That is why we offer a comprehensive returns policy.
Our returns policy lasts for 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including any outer sleeve as these contain the product serial numbers.

Please contact us first regarding any product you wish to return. Once discussed, and a return agreed, please send the goods to our warehouse address. We recommend you use a signed-for service to ensure the goods are received back safely. Please do not send your purchase back to the manufacturer.

Exceptions
Several types of goods are exempt from being returned due to hygiene and health & safety reasons; opened vaping devices, drip tips (mouthpieces), and any kits that have been used.

There are also certain situations where only partial refunds are granted: any product otherwise working but with obvious signs of use or wear and tear. Any item not in its original condition, that is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

Contact Us

Our customer service opening hours are between:
Monday – Friday (10am-5pm)
Saturday – Closed
Sunday – Closed
Holiday – Closed
ALL e-mails will be replied to within 24 Hours.

Disclaimer
Buyer must be 18 years of age to purchase this item! Failure to meet this minimum age will result in your sales order being cancelled.

Rebuildable atomizers are only for experienced users with access to a multimeter and technical knowledge of how electronic devices work. This knowledge must be used to prevent damage to both the user and the product. All atomizers should be cleaned before use.
We have an effective age verification process that satisfies due diligence as described in the Business Companion guide for online age verification checks and will not sell to persons that are under 18 years old.

Feedback
Once you have received your item and are happy with it, please leave us some feedback, and we will do the same for you. If you are not happy, please contact our customer services via store before leaving negative feedback.